Our Extended Holiday Returns Policy

Stay tuned for this year's Holiday Shipping Guidelines!

Returns & Exchanges

Making a Return? No Sweat.

We're sorry your order didn't work out, so let us make things right. First, read through our Returns Policy below, then get the ball rollin' on your online return. Remember! Returns are always free for our domestic customers
Questions? »

You've got 3 simple options:

  • Store Credit + $5 Bonus:

    Receive a ModCloth store credit for the amount of your return, get a free return shipping label—and a BONUS $5 credit you can use toward finding something else you'll love.
    1. One bonus per order.
    2. We must receive your return within 30 days of the original order shipment date (as shown on your shipping confirmation email) to be eligible for the bonus and free return shipping offer.
    3. This bonus is only valid on orders shipped to US addresses & expires 1 year from the date of issue, unless otherwise prohibited by law.
    4. Store credits and bonuses are not redeemable for cash or gift certificates.
    5. Orders are not eligible if a previous return against this order already received the $5 credit.
    6. A maximum of 3 bonuses can be accrued within a 30-day period.
  • Refund:

    Receive a refund back to your original payment method plus our free shipping label.
    See Full Details »
  • Exchanges:

    Love it but need a different size, color, or pattern? We're happy to exchange as long as that item's still in stock.
    1. We only offer exchanges for the same item in a different size, color, or pattern. We are unable to accommodate exchanges for different items at this time.
    2. Currently, we are only able to process exchanges for domestic (US) customers.
    3. Exchanges are free when you use the shipping label we provide.

Eligibility Window:

To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as shown on your shipping confirmation email). Exchanges must be received within 90 days.
  • Items Not Eligible for Refund or Store Credit:

    1. Items marked as final sale.
    2. Free gifts or promotional items with retail value.
    3. Returns received in damaged/worn condition.
    4. Returns received after 90 days of the original order shipment date.
    5. Shipping charges, except in cases where we have made a shipping error.
  • Items Eligible for Store Credit Only:

    Returns received by ModCloth between 31 and 90 days after the original order shipment date (as shown on your shipping confirmation email). Late returns are not eligible for the $5 bonus offer. One-of-a-kind items (including vintage) are returnable for store credit only.
  • Packaging Requirements:

    1. Swimwear: Must be returned with hygienic liner intact. Swimwear received without the hygienic liner is non-returnable and will receive no refund or store credit.
    2. Shoes: Must be returned with original shoebox. Please place it inside a larger packing box or wrap it in brown paper. Shoes returned with postage stickers on the original shoebox are non-refundable and will receive no refund or store credit.
    3. Non-Apparel Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.
  • How do I return an item I received as a gift?

    If you received an order from ModCloth as a gift, please contact Customer Care and our team will walk you through the process.
    1. Gift recipients are not eligible for cash refunds or exchanges.
    2. Gift returns are eligible for store credit only, and unfortunately are not eligible for the $5 bonus—sorry!
  • What happens if I return an item that I bought on sale or used a promo code on?

    Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.
  • What if there was something wrong with my order?

    Call us right away so we can make things right. Reach us at 888-495-9699.

  • APO/FPO & US Territories:

    Give us a call at 888-495-9699. We'll gladly guide you through the returns process.

  • How to Make Your Return or Exchange:

    1. Step 1: Select your order, select your item(s), and let us know if you'd like to return (be sure to indicate for store credit or refund) or exchange (be sure to indicate your new different size/color/pattern).
      Start Here »
    2. Step 2: Print your shipping label. Don't forget, returns are always free!
    3. Step 3: Pack it up. Place your item(s) (in unworn condition and with tags attached) and the order invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the right order number, and print it out.)
    4. Step 4: Send it off. Affix your printed shipping label to your package (making sure there are no other shipping labels or barcodes on it). Jot down the tracking number so you can follow its journey.

    Return your package via FedEx.

    For FedEx:

    1. Take your package to a FedEx Office. Find locations here.

    Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for processing after receipt at our Fulfillment Center.

    We'll email you once we process your return or exchange.

    Please note: If you choose to pay for your own shipping instead of using the return label ModCloth provides, we strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed.