We're available by phone or LiveChat M-F from 8am - 11pm ET and on Saturday and Sunday from 8am - 9pm ET.
Want to talk to someone over the phone? We’re here M-F from 8am - 11pm ET and Saturday and Sunday from 8am - 9pm ET.
Write to Us
We respond within 48 hours!
Inspired by our customers, we create lasting connections through integrity, empathy, and uncommon care. We are empowered to deliver care as unique as you.
How Can We Help?
Our Customer Care team is basically a bunch of your best buds (who can also solve all of your ModCloth needs)! Here are our specialties:
- Returns Sorry it didn't work out! (These things happen.) Let us help you with your return or exchange.
- Shipping & Tracking Call, chat, or message us regarding shipping concerns, and we’ll do our best to locate and get your order to you as soon as possible.
- Order Status We can help with current order status and past order history.
- Account Settings Need to make some adjustments? Let us help!