Please note that Return/Exchange information is different for Domestic and International Orders.
Domestic Returns
We do our absolute best to make sure you’re happy with your purchase! If you are unhappy in any way, send an email to returns@modcloth.com (make sure to mention your order number, and the nature of the problem)
To return item(s) eligible for return, simply fill out the form on the back of the invoice. Send the order, in unworn condition with tags attached, to:
ModCloth Returns
3011 Smallman Street
Pittsburgh, PA 15201
Make sure to include the original invoice / return form. Without it, the return becomes extremely difficult if not impossible to process.
We must receive your return package within 30 days of your purchase date. Returns received after 30 days will either be refused, returned for store credit only, or subject to a 20% restocking fee on the full price of the order. Returns received in worn condition will receive no refund at all, or will be subject to a 20% restocking fee on full price of the order. Intimates, Tights, Socks, Bookstore, Final Sale, and One Of A Kind items are non-returnable. Refunds are processed within 5 business days of package receipt, and can only be issued to the original payment method. Shipping is non-refundable, except in cases where we have made a shipping error.
If there is an issue with your order, please contact us first. Your satisfaction is extremely important to us!
Domestic Exchanges
Our inventory turns over rapidly, and many of our items are one of a kind, or only produced in small quantities. If you want to exchange an item, please contact us immediately to confirm that the item you want instead is still available. Note that Intimates, Tights, Socks, Bookstore, Final Sale, and One Of A Kind Items are not eligible for exchange. Please give fellow customers a chance to own something they love by completing your exchange in a timely manner! We reserve the right to refuse exchanges that take longer than 30 days after original purchase date; these exchange attempts will be subject to the rules governing late returns.
Please send items, in unworn condition with tags attached, to:
ModCloth Exchanges
3011 Smallman Street
Pittsburgh, PA 15201
Make sure to include the original invoice / exchange form. Without it, the exchange becomes extremely difficult if not impossible to process.
Customer is responsible for cost of shipping the item to us, but re-shipment cost of the exchange order is free.
International Returns
We do our absolute best to make sure you’re happy with your purchase! If you are unhappy in any way, send an email to returns@modcloth.com (make sure to mention your order number, and the nature of the problem)
To return item(s) eligible for return, simply fill out the form on the back of the invoice. Send the order, in unworn condition with tags attached, to:
ModCloth Returns
3011 Smallman Street
Pittsburgh, PA 15201
Make sure to include the original invoice/return form. Without it, the return becomes extremely difficult if not impossible to process.
We must receive your return package within 30 days of your purchase date. Returns received after the 30 day cut off will either be refused, or will be returned for store credit only. Returns received in worn condition will receive no refund at all, or will be subject to a 20% restocking fee on full price of the order. Intimates, Tights, Socks, Bookstore, Final Sale, and One Of A Kind items are non-returnable. Refunds are processed within 5 business days of package receipt, and can only be issued to the original payment method. Shipping is non-refundable, except in cases where we have made a shipping error.
If there is an issue with your order, please contact us first. Your satisfaction is extremely important to us!
International Exchanges
Our inventory turns over rapidly, and we cannot hold items for international exchange. If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. Once we receive your return, we will process a refund for the cost of the returned item. Unfortunately, we cannot cover shipping costs for international exchanges except in cases where we have made an error.
Please follow the above instructions for domestic returns. |
