A Note about Holiday Returns: ModCloth will accept returns or exchanges for items purchased on or after November 1st, 2009 until February 1st, 2010! Exchanges are subject to availability. Happy Holiday Shopping!
Domestic and International Returns
We do our absolute best to make sure you’re happy with your purchase! If you are unhappy in any way, please send an email to returns@modcloth.com stating your order number and the nature of the problem.
To return an item(s) eligible for return, simply fill out the returns form on the back of the invoice. Send the item(s) in unworn condition with tags attached to the following address:
ModCloth Returns
Gateway View Plaza
1600 West Carson St.
Pittsburgh, PA 15219
- Make sure to include the original invoice / returns form. Without it, we will not be able to process your return.
- We must receive your return package within 30 days of the initial ship date. Returns received after 30 days will be returned for store credit only, and may be subject to a 50% restocking fee on the price of the item(s).
- Returns received in worn condition will not be refunded, and may be subject to a 50% restocking fee on the price of the item(s).
- Shoes returned with postage stickers on the original shoebox will be considered worn and will not be refunded. Therefore, please place your shoes in their original box inside of a bigger box before sending them back to us.
- Intimates, Tights, Socks, Bookstore, Cosmetics, and Final Sale items are non-returnable.
- Vintage Items are returnable for store credit only.
- Refunds can only be issued to your original payment method.
- Shipping is non-refundable, except in cases where we have made a shipping error.
If there is an issue with your order, please contact us first. Your satisfaction is extremely important to us!
Domestic Exchanges
Please give fellow customers a chance to own something they love by completing your exchange in a timely manner! To exchange an item(s) eligible for exchange, simply fill out the returns form on the back of the invoice.
Please send items in unworn condition with tags attached to the following address:
ModCloth Returns
Gateway View Plaza
1600 West Carson St.
Pittsburgh, PA 15219
- Make sure to include the original invoice / exchange form. Without it, we will not be able to process your exchange.
- You are responsible for the cost of shipping the item to us, but the re-shipment cost of the exchange order is free.
- We can only exchange an item for the same item in a different size, pattern, or color.
- Intimates, Tights, Socks, Bookstore, Cosmetics, and Final Sale items cannot be exchanged.
- Vintage Items are not eligible for exchange.
- We reserve the right to refuse exchange requests that reach us more than 30 days after the original purchase date. Exchange requests after 30 days will be subject to the rules governing late returns.
International Exchanges
Unfortunately, due to the increased cost of international shipping, we cannot offer international exchanges.
