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Over 50 countries qualify for ModCloth international shipping. Here's a Handy List »
Still not sure, or need to know more? Call us at 1-888-495-9699, or contact us via email or Live Chat. We're here to give you a hand!
If your order is for $200 or more, international shipping is free! Otherwise, it's easy to calculate your shipping cost. Once you have an item in your shopping bag, click 'Estimate Shipping' at the bottom of the page to select your country and calculate your approximate postage cost. These shipping rates are based on the carriers' standard fees and the total weight of the item(s) in your order.
Also, please note that PayPal, Visa, MasterCard, American Express, & Discover are the only ways we're able to process international payments. All prices are displayed in US dollars. We are also currently unable to accept international phone orders.
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care for help in choosing the right shipping method to get it there on time!
Once your order is shipped, your transit time will vary depending on your shipping option, destination country, and the customs process for your country. Please see more details below.
We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies. If you have any additional questions, you can reach us by calling 1-888-495-9699, or contact us via email or Live Chat.
International Returns Eligibility Window: To qualify for a return, items must be received back to our Fulfillment Center within 60 days of your original order shipment date (as printed on your packing slip).
Items Not Eligible for Refund or Store Credit:
Items Eligible for Store Credit Only:
How do I return an item I received as a gift?
What if there was something wrong with my order?
As long as your items are eligible for return, follow these easy steps:
*Unfortunately, due to the increased cost of international shipping, we do not offer international exchanges at this time. However, you can still make a return, as long as it's received within 60 days of the original order shipment date!