Gift Certificate FAQ

Purchasing a gift certificate?

It’s the simplest, speediest way to send something special. Our gift certificates are purchased just like any other item in our store, except you get immediate access to them! Choose which way you would like to deliver your gift certificate, and we’ll take care of the rest — either by emailing it to you or your recipient, or by providing a pretty printout. Both options include your personalized message and gift code in a lovely layout.

Please keep in mind:

* We offer printable or electronic certificates, but we do not mail out physical cards to recipients.

* For your safety and security, certificates purchased in larger amounts require review and approval by our Customer Care team. This may create a small delay – usually under 24 hours, excluding weekends – between the time you purchase the certificate and the time it’s sent or available for print out, but we promise we’ll be prompt!

* We recommend that you purchase gift certificates directly from ModCloth's website or mobile app, and retain your receipt. We cannot guarantee the validity of gift certificates purchased from third-parties, especially from third-party online marketplaces where scams are common. Gift certificates that have been stolen or fraudulently acquired are subject to cancellation by ModCloth regardless of whether you purchased the certificate from the third-party without knowing it was stolen.

Redeeming a gift certificate?

Gift certificates can be redeemed by entering the code in the 'Redeem a Gift Certificate' box at checkout. The amount of the gift certificate will automatically be applied to your purchase.

Any unused balance will be visible on your 'My Account' Page, and will be applied to your next order.

Gift certificates cannot be redeemed for cash. Returns on items purchased with a gift certificate will be issued as store credit.

Gift Certificates

Redeeming a coupon?

To redeem a coupon, enter the code in the 'Apply a Coupon' box at checkout. The discount will automatically be applied to your order.

Do gift certificate purchases qualify for special offers or promotions?

Sorry, but gift certificates do not count toward the purchase amount required to be eligible for free shipping or promotional offers.

Do you offer out physical gift cards?

We do not mail out physical gift cards. Our gift certificates can either be emailed to the lucky recipient or printed out at home. Both options include a personal note in a lovely layout.

Can I combine a gift certificate with another purchase?

Gift certificates must be purchased separately. They cannot be combined with any other order or purchase.

I'm an international customer. Can I purchase a gift certificate?

Absolutely! At this time, we accept payment via PayPal for gift certificates purchased by our international customers.

Problems with a gift certificate or coupon?

For any questions or problems concerning the purchasing or usage of gift certificates or coupons, fill out our contact us form, and we will get back to you ASAP. Please provide as much information as possible to aid us in solving your problem quickly!