Gift Certificate FAQ
Purchasing a gift certificate?
It’s the simplest, speediest way to send something special. Our gift certificates are purchased just like any other item in our store, except you get immediate access to them! Choose which way you would like to deliver your gift certificate, and we’ll take care of the rest — either by emailing it to you or your recipient, or by providing a pretty printout. Both options include your personalized message and gift code in a lovely layout.
Please keep in mind:
* We offer printable or electronic certificates, but we do not mail out physical cards to recipients.
* For your safety and security, certificates purchased in larger amounts require review and approval by our Customer Care team. This may create a small delay – usually under 24 hours, excluding weekends – between the time you purchase the certificate and the time it’s sent or available for print out, but we promise we’ll be quick like a bunny!
Redeeming a gift certificate?
Gift certificates can be redeemed by entering the code in the 'Redeem a Gift Certificate' box at checkout. The amount of the gift certificate will automatically be applied to your purchase.
Any unused balance will be visible on your 'My Account' Page, and will be applied to your next order.
Gift certificates cannot be redeemed for cash. Returns on items purchased with a gift certificate will be issued as store credit.
Redeeming a coupon?
To redeem a coupon, enter the code in the 'Apply a Coupon' box at checkout. The discount will automatically be applied to your order.
Problems with a gift certificate or coupon?
For any questions or problems concerning the purchasing or usage of gift certificates or coupons, fill out our contact us form, and we will get back to you ASAP. Please provide as much information as possible to aid us in solving your problem quickly!