What does Final Sale mean?

If an item is marked "Final Sale," this means that it cannot be returned. Store credit or a refund will not be issued for any returned "Final Sale" items.

Will you be getting ______ back in stock?

For our vintage items, which are one of a kind, we're generally not able to re-stock. However, sometimes we are able to find something similar! Our non-vintage items can often be re-ordered, and if we have enough interest we do our best to get more. When you see an item that you'd like that isn't currently in stock, click on the "Size Request" link and let us know!

Where do you find your clothes?

All over! We carry a variety of things, and all of them come from different places. For our one-of-a-kind pieces we scour thrift shops, flea markets, garage sales, and estate sales. We order our vintage-inspired items from small, independent designers who fit our style and ideals. Our own ModCloth line is produced in small quantities by local designers and producers. We love to source our clothes from all over, because it means we can bring you the best and most unique variety.

My order is "PayPal Processing", what does that mean?

PayPal Processing is a status for orders that we have not received payment for. It's possible that you did not click through to the final Success page of the checkout process, which would mean that we have only a partial record of your order which we cannot act on.

Alternately, you may have chosen to pay with a PayPal echeck, which could take up to 14 days to clear. Unfortunately, during echeck processing, we cannot hold the items in your order. If you would like to pay with an alternate form of payment, please contact us!

Can I use more than one coupon on my order?

No, sorry! Our system only accepts the last coupon entered.

Why don't I get ModCloth emails?

If you'd like to receive the ModCloth Newsletter via email for fun contests, exclusive sale previews, product sneak peeks, and more, sign up under the navigation on the left.

If you've already signed up for our Newsletter and are not receiving it, or if you're simply having trouble communicating with us, we're sorry!

We always want to make sure our communication with customers is the best it can be! We take care to answer every customer email that we receive.

Yahoo! and Hotmail frequently block ModCloth messages as spam, so many of our customers that have addresses with them don't receive our messages at all. If you have a Yahoo! or Hotmail address, this is the most likely reason. If not, give us a call at 1-866-777-2204 and we'll happily assist you over the phone.

Are ModCloth's products manufactured in the United States?

We search the globe to bring you the cutest, most unique items from indie designers all over the world, and sometimes, we don't have to look too far! We offer an extensive list of products made right here in the U.S., and we're always looking for more. To check our 'Made in the USA' items, click here!

Do you carry petite, larger, additional, plus or extended sizes of your clothing?

We know not everyone is built the same, and we do our best to accommodate all body types at ModCloth! When our Buyers find great, indie designs that come in petite or larger sizes, we're excited to stock them! To see a list of our current additional sized garments, click here!

Have a question? Fill out our contact us form and we'll get back to you as soon as possible!