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Our Guarantee

At ModCloth, we know what it's like to be a customer. We realize that shopping on the internet can be anything from disappointing to downright frustrating, so we work hard to provide you the best possible online shopping experience.

From measurements to usage suggestions, we strive to provide an excess of relevant information for every product on the site. If you find that we've left something out, we will get back to you ASAP with the details you need.

It's always easy to reach us! You can call, chat, or email us at any time with any product- or order-related questions! We respond to all emails within 24 hours, excluding holidays.

We try to improve our site every single day, so if you have any suggestions, we promise, we'll listen!

Need Personal Assistance?

For styling suggestions, trend tips, and expert outfit advice, the ModStylist team is at your service! To request a style appointment, just fill out this form. You can also message them on Facebook.

For phone orders, quick exchanges, product questions, or general inquires, please call Customer Care at 1-888-495-9699, fill out a Contact Us Form, or take advantage of our Live Chat.

Customer Care Hours of Operation

We offer customer support 24 hours a day, 7 days a week!*
*excluding Christmas Day (December 25, 2012) and New Year's Day (January 1, 2013)

ModCloth Business Hours

Monday – Friday: 10:00 AM – 6:00 PM (EST & PST)