Help

Here are some quick answers to a few of our most commonly asked questions. For our full help section, check out the links on the left.

Shipping Information

  • What are your US shipping rates & delivery options?

    For our domestic (contiguous) US customers, we have 4 options: Savvy Saver (FREE for orders over $50, $4 for orders under $50), FedEx Ground ($8), FedEx Second Day Air ($14), and FedEx Overnight ($21). For our non-contiguous APO/FPO, or PO Box addresses, we have several other options, too. For more details, click here.

  • Do you ship internationally?

    Sure do! We have 3 options for our international customers: USPS First-Class Mail International (lower cost, but no tracking information available), United Parcel Service International, and USPS Express. For more details, click here.

  • Where is my package?

    You can track its journey with the link included in your order confirmation email. If you have a question about your tracking information or delivery status, call us at 1-888-495-9699, or contact us via email or Live Chat and we'll do everything we can to remedy the issue.

General FAQs

  • Where do you find your clothes?

    All over! We carry a variety of things, and all of them come from different places. For our one-of-a-kind pieces, we scour thrift shops, flea markets, garage sales, and estate sales. We order our vintage-inspired items from small, independent designers who fit our style and ideals. We love to source our clothes from all over, because it means we can bring you the best and most unique variety.

  • Why don't you remove the vintage items once they sell?

    We keep the vintage items up on the page so that our customers get an idea of what styles and types of items we typically get in for sale. We add a new vintage collection every month, but they do sell fast! If we removed every vintage item once it was sold, we would have nothing up on the site to show our customers! Check out all of our current and past vintage treasures.

  • My order status says, 'pending.' What does that mean?

    'Pending' just means that our system successfully received your order and we're processing it! Once your package leaves our fulfillment center, the order status will change to 'Shipped.' We'll email you a tracking number so you can follow its journey, too. Have another question about checkout? Call us at 1-888-495-9699, or contact us via email or Live Chat. We're here 24/7 to give you a hand!

Gift Certificates & Coupons

  • How do I purchase a gift certificate?

    It's the simplest, speediest way to send something special. Gift certificates are purchased just like any other item in our store, except that they go straight to your inbox instead of your mailbox! We'll email you or your recipient a lovely image file accompanying your personalized message and gift code. Read more.

  • How do I redeem a gift certificate?

    Just enter the gift certificate code in the 'Redeem a Gift Certificate' box at checkout and voila! The amount of the gift certificate will automatically be applied to your purchase. Any unused balance will be visible on your account page, and will be applied to your next order. Read more.

  • How do I redeem a coupon?

    You can apply coupon codes both in your Shopping Bag and during checkout. In your Shopping Bag, click 'Apply a Discount' next to your subtotal and enter your code in the pop-up box. In checkout, you can follow the same steps under Billing Information. Your new subtotal should reflect the coupon right away! Coupons are case-sensitive, so copy and paste your unique code into the box to ensure accuracy. Please be sure that you are entering your code in the coupon box not the gift certificate box. Still not sure, or need to know more? Call us at 1-888-495-9699, or contact us via email or Live Chat.

Returns & Exchanges

  • What is your returns policy?

    We offer free exchanges and easy returns for our domestic US customers and a simple returns process for our international community. Refunds are available on returnable items for up to 30 days (60 days for international) from your original shipment date, and full store credit is available for up to 90 days. Please read the full details of our US Returns & Exchanges Policy or our International Policy.

  • How do I make an exchange?

    For domestic (US) orders, there are 3 options! You could either follow the instructions on the back of your invoice, go here to set up your exchange online, or give us a call at (888) 495-9699 to place another order. You can exchange any returnable item for a different size, color, or pattern (but, we cannot process exchanges for completely different items). *Sorry, we do not offer international exchanges at this time.

  • Do you have an extended holiday returns policy?

    Yep! All orders placed between November 1, 2013 and January 1, 2014 must be returned and received by our Fulfillment Center by February 1, 2014 in order to receive a FULL REFUND. Any orders placed between November 1, 2013 and January 1, 2014 and returned and received by our Fulfillment Center between February 2-29, 2014 are eligible for FULL STORE CREDIT only. Any orders placed between November 1, 2013 and January 1, 2014 and returned and received by our Fulfillment Center after February 29, 2014 are eligible for 50% STORE CREDIT only. All orders placed after January 1, 2014 qualify for our regular returns policy. Want more info? Read the full details of our Returns and Exchanges policy here.

Fit & Measurements

  • How do I find the right size & fit?

    See something you love, but you're stuck on sizing, or foggy on fit? Take a look at the 'Details' section on the page for that item. There, we list the length measurements for every available size. And we also include additional fit information, like whether it runs large, small, or true to size. Read more.

  • Help! I need advice on taking measurements.

    Our 'My Measurements' feature helps simplify the process of finding your perfect fit! You can also apply your measurements to our size charts and create helpful reviews for other members of the ModCloth community to reference. Read more.

  • Do you carry petite, plus, or extended sizes?

    We know not everyone is built the same, and we do our best to accommodate all body types at ModCloth. When our buyers find great indie designs that come in an extended size range, we're excited to stock them! To see our current selection of these additional sizes, click here.

Notifications & Emails

  • Oh, no! An item I love is sold out!

    If something you love is out of stock, you aren't out of luck! Notifications are an easy way to find out when sold out items have been restocked. We reorder based on community feedback and demand, so your voice is very important. We'll email you if we can bring it back. Just click on the item you want, then click the 'I Need It' button on the right side of that item's page. Read more.

  • How do I change my email preferences?

    If you've joined ModCloth, you're automatically set to receive emails about our fun features and contests, exclusive opportunities, and first-to-know info, as well as other news and important order details. But, you can also customize the types of messaging you wish to receive. Wanna do that? First make sure you're signed in, then click on your account at the top of the page to access your email settings. From there, you can select, adjust, or limit your email preferences as you wish!

  • Why aren't I getting ModCloth emails?

    Gmail, Yahoo!, and Hotmail can mistakenly block ModCloth messages as spam, and many of our customers who have these addresses don't receive our messages at all. If your address is through one of those providers, this is most likely the reason. But, you can adjust your settings to make sure our emails get to your inbox and not your spam folder. Here's how to do it with Gmail, Hotmail, and Yahoo.

Need Personal Assistance?

ModStylists

For styling suggestions, product questions, trend tips, and expert outfit advice, the ModStylist team is at your service!

Customer Care

For phone orders, returns & exchanges, or general inquiries:

Loading...