Our Guarantee

At ModCloth, we know what it's like to be a customer. We realize that shopping on the internet can be anything from disappointing to downright frustrating, so we work hard to provide you the best possible online shopping experience.

From measurements to usage suggestions, we strive to provide an excess of relevant information for every product on the site. If you find that we've left something out, we will get back to you asap with the details you need.

We answer all customer emails within 24 hours, Monday-Friday, excluding holidays. If you contact us over the weekend, we'll get back to you Monday.

We try to improve our site every single day, so if you have any suggestions, we guarantee we'll listen.

Need Personal Assistance?

Call 1-888-495-9699, fill out a Contact Us Form, or take advantage of our Live Chat.

ModCloth Hours of Operation

Monday thru Friday: 10:00 AM - 6:00 PM EST (-5 GMT)